Market of One

Selling To Market of One

In any tech market these days, there’s really first place, second place, maybe third and then the rest.​

Who wants to be rest?

When you think about markets such as fast food, consumer, tech or business, what are the first names that come to your mind? McDonald, Uber, Apple, Microsoft? 

The seconds, thirds and the rest simply don’t exist.​​

​If you are the rest, it is so darn difficult to get attention, attract prospects and get them interested in what you do.​​​​​

Ideally, you want to create your own kingdom and own it. Don’t you?

The point is there are only one or two names that will leap to mind in any category.
They own the category.​​​

They are the category.

And that’s where you want to be with your business. But how can you get to be first?

The answer to being first is not to simply “become visible”. You want to be visible in a way that is trusted, sought after, highly paid, in demand and authoritative.

Your aim is to be visible with authority. So visibility isn’t enough.

But you have another, even bigger problem. The bitter truth is that most markets are really crowded. The leader in any category has often been established for years, if not decades and will be difficult to replace.

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Having Clarity

Why Having Clarity Helps Drive Revenue Growth?

Anthony’s (not the real name) Company is a provider of Consulting, Advisory and Managed Cloud (AWS and Azure) Services to large enterprises.


Windsor Tech (not real name) serves as a consultant, an implementor and service provider for enterprises client and how those customers migrate work load from on-prem infrastructure to AWS and Azure cloud. Anthony is uniquely qualified to demonstrate how to clients can transform their IT by creating clarity throughout the entire company by getting everyone laser focused on the real drivers of revenue growth.


Yet, Anthony is struggling to grow his tech business revenue beyond $3.7M. Though Anthony is early in the cloud life cycle he has to compete with big boys such as IBM, DXC, Accenture and many other mid tier players to win business.


Anthony is selling into South East Asia and is also dabbling into Middle East and US markets.


When we met Anthony, the first question we asked him was the following.

What is your revenue growth strategy? Is it market expansion, market exposure or gain marketshare?

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Customer Journey

Customer Buying Journey beats MarTech Anyday!

Between a customer first visiting your website or connecting with you in Linkedin and being closed is a journey filled with opportunities to differentiate a company from the competition.


Too often technoprenuers focus their initiatives, including digital marketing, on one thing: lead generation.


What they usually forget is that lead generation is usually the effect. An outcome. Whereas the cause is a unique (tailored) process that leads your prospects through a unique buying journey for which they are willing to listen, spend more time and even pay for your services as a customer!


“In a crowded and noisy market, if you treat your prospects well, lead them on a journey and give away your wisdom, and at the end you get paid for your commodity.”

One thing technoprenuers should understand and learn is about the value of a process as a means to avoid commoditisation. A unique process that is tailored to be in line with your customer buying journey is also a way to get paid sooner–you can demonstrate value from the very beginning.

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6 Steps Mid Size Tech Companies Can Take to 2X Revenues Within 12 Months

Over past 3 months, we studied 78 small and mid sized tech companies in South East Asia and and this is what we found out.


P.S. Whenever you’re ready… here are 3 ways I can help you grow your tech business :

1.   Grab a free copy of useful stuff that can help you grow your tech business. More in our blog.

4 Ways to Position Your Tech Business to Attract More Clients Click here.

3 Mistakes to Avoid In Your Tech Business To Grow Revenue Click here.

2.   Schedule a 15 Minute assessment call with us – Click here.

We have worked with a bunch of tech companies and have offered them systems, strategies and coaching to attract and convert clients. We help you install sales and marketing systems that automate stuff and help flood leads and drive higher revenues and margins. Talk to us.

3.    Join our Techcelerate Implementation Program and be a Case Study

I’m putting together a new coaching case study group at Techcelerate this month… stay tuned for details. If you’d like to work with us on your client-getting and scale plans… just reply to this message and put “Case Study” in the subject line.

Life is short. Take action now and grow. Best Wishes.

Branding your tech

Why You Should Brand Your Tech Business?

Most technopreneurs generally start out by focusing on what they’re good at and what they can sell. This is good and a must. Without an MVP you are not going anywhere.

But once your business gets to a $500K or even better $1M per annum mark, you will need a good brand strategy.

If you don’t have a brand, then you just have a service or product without a real vision or identity. It is often commoditised in a noisy marketplace. Unless you are an AirBnB or an Uber!

You’re pretty much just selling stuff. (And you feel like your services are more than just stuff, right?) Without creating a brand strategy, your business has nothing to guide it on a path towards long-term impact and success.

So what exactly is a brand strategy?

A brand strategy encompasses the characteristics, attributes, personality, and core essence of a business. It’s what helps your business make an impact and build a culture and following beyond your services.

You might be asking, do I need a brand for a $1M business?

Not everyone thinks of starting with a brand strategy when they first launch into business, but having the right strategy in place will make building your business, attracting clients, and positioning your services so much easier.

A brand strategy consists of a number of elements such as your voice, style, promise, message, story, values, vision, identity, and target audience.

Most technopreneurs tend to skip over everything and jump straight to their identity and target audience. However, the other, sometimes-less-tangible elements of your brand play a large part in shaping how your target audience perceives you, connects with you, and feels about becoming your potential client. As all of these emotions are crucial when it comes to building a brand, don’t overlook these other important branding elements.

An effective brand strategy is essentially your guide to influencing your target audience’s opinion of who you are, what you’re about, why they should care, and how you can help them.

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Why Build Authority Positioning in Your Niche?

Ok, you have built a kickass cloud management, optimization platform. Or you have just built an AI widget with APIs that can connect with gazillion apps.

Now, who knows you in the cloud or AI industry?

Have you established your presence at least in your target market?

If you are not systematically and methodically establishing yourself as an authority, at least in your target market, you are ignoring the true power behind the marketplace. This is the axiom behind authority marketing.

As a technopreneur, if your firm is not able to sharply differentiate itself from others around you, you are just another company in the mix.

But if you do, then you are on your way to becoming an authority in your niche or chosen field.

An authority has all the knowledge stored away. An authority who disperses his or her knowledge in a way that people rely on and seek is a celebrity.

Authority positioning affords your business to leverage its experience to gain an elevated expert status within the specialized confines of their industry. You become an educator and advocate for the success of those who rely on you;

then, your audience can find (and trust) you.


Fast-Tracking Your Authority

Strategies used to optimize your position as an expert celebrity include highlighting local (or regional) press, writing books and other authoritative and informative materials, and distributing your writing so that it becomes widely available.

You must provide your target audience with so much content and proof, showing that you understand and empathize with their needs, so that you are the only choice in their minds. This could be done by being interviewed on podcasts your target audience listens to, or even starting your own podcast so you can open huge doors of opportunity for your business by interviewing influencers in your industry.

For example, one of my clients, for whom I’ve helped position a youtube strategy, has told me that their youtube is now syndicated on different platforms, increasing its exposure. My client also uses the platform to approach prospects with the ask to interview them, opening the door for future conversations about my client’s expert services.


Think about this: If you were looking for a Digital firm to help your business get closer to cosmetics users who are predominantly teenage girls, how would you make your decision?

With the first Digital company, you meet them at your local tech group and think they pretty friendly, at least from what you can see in early morning networking meetings!

With the second Digital firm, you notice they were recently featured in your local chamber of commerce retail summit, wrote a popular ebook on how to structure user experience (UX) for omnichannel retail consumers and has a weekly podcast you listen to about recent developments in retail technology.

Who would you choose?

Both may do a fabulous job, but we are all so busy that we tend to make decisions based on who seems to be the most qualified, and this is tied to visibility. In fact, the accountant who has established himself as an authority has vastly improved his “perceived value” in the marketplace.


Placement And Positioning

In the real world of business, I have found that respect comes not from media savviness but from the ability to make your knowledge into something useful for others. The primary way business owners can generate widespread respect for their authority is through understanding the technology and methods they work with and generating solutions from them.

Being able to generate and distribute applications for what you know will garner substantial unassailable value.

Authoritative entrepreneurs must display not only a tolerance but a thirst for change. When others are unsure of their response to change, the authoritative business owner must maintain a consistent viewpoint that portrays a protocol in place to allow change to be integrated into the business.

Look for ways to document your knowledge. It may be recording your thoughts with your phone about a specific problem you recently solved for a client. Guess what you can do with that?

Transcribe the recording and repurpose it into a blog post, your next email update to your clients, a social media post — the list goes on! See how easy this can be? But the first step is getting started and deciding to keep it up, even if it’s only once a month!

Remember: Building your authority should be your No. 1 priority.

Marketing Automation

Why You Need Marketing Automation To Grow Your Tech Business?

It makes perfect sense to use “human” or “manual” marketing with – your top 20-30 accounts. In theory, this frees you up from the time vampires who are sucking your time away with marketing that probably won’t have a good return on investment.

But, what about the rest of your clients and prospects from various other sources? How do you nurture your relationships with them? This is where we turn to the other method of marketing. We’ll use automation to market to the rest of our list.

We start by thinking about the people on our list as our “flock”. We need to move beyond seeing clients simply as contacts and start seeing them as relationships that need nurturing. These are relationships that we are responsible for.

Why? Because these are the relationships that will bring us the most business. These people will help us, by us helping them.

When some technopreneurs market to their contacts, they can “burn the list”. This is basically sending out a bunch of useless garbage to your contacts, causing them to not want to hear from you. To leave the list.

We want to get away from this model by creating a consistently valuable experience for your flock so that they can be guided by you when they face a problem that you can help them with.

Think: when you send your flock some marketing, are you helping educate them? Are you building relationships by sharing in personal things about you? If neither of those are true, then reassess the marketing campaign.

You’re helping to shepherd them to a good solution whenever a solution that you offer is there. If you’re not the right solution, that means helping them find the right solution.

Twenty years ago you could get by without automated marketing simply because nobody had it. Today, with all of the things people can give their attention to (let’s call those distractions), it’s impossible to be effective at marketing without using both people and automation.

Why do you need both manual and automated marketing? Let’s take a look at what each one looks like if used on its own.

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8 Tech Firm Marketing Activities To Do Every Day

Technology firms marketing is now an umbrella term that encompasses a whole bunch of actions. It’s important to note that the “run-of-the-mill” marketing activities that work for any old business aren’t necessarily going to be the best fit for technology firms, however. What’s more, some technology firm marketing activities are going to be more worthwhile than others depending on your immediate goals.

Before You Get Started: Assess Your Tech Firm’s Objectives

Technology firm marketing should be executed based on what you’re trying to get the prospective client to do next.

Do they need to know simply that your business exists, or why you’re the best tech business in your domain area for them? You could even be at the point where you need the client to officially agree to working together. Here are quick summaries of common tech firm marketing objectives that technopreneurs face all the time:

  • Building Authority: Make sure prospects know you are different from other tech firms next door by presenting your point of view on both your domain area and common client issues.
  • Establishing Trust: Allow prospective clients to get to know your personal tech brand by making an introduction and revealing your personality and values.
  • Demonstrating Capabilities: Help clients realize your specialty tech areas and reassure them that you truly solve problems for your clients, in their business.
  • Asking for Referrals: Keep the business coming by asking your established, ideal clients to introduce you to other people just like them.

Depending on the maturity of your tech firm marketing strategy, you may be in a position where you need to work on all of these things at once, or just focus on a couple of areas in particular. For each of these objectives, there are some ideal marketing activities (that you can do every day, of course) that will strengthen your overall chances of success.


Tech Firm Marketing Activities for Meeting Your Business Objectives

Building Authority


Publish Regularly

If you want to prospective clients to identify you as the tech “expert of choice,” you’ll need to show off a little. Write down your point of view on hot technology and domain issues of the day and transfer that to a digital medium. It’s a great idea to get a blog started on your tech firm’s website, but even if you don’t have one, using LinkedIn Publishing tools is a great way to broadcast your tech business knowledge.

If writing for tech firm marketing isn’t your strong suit, try finding your voice by reading tech journals and blogs. You will get an idea.

Give prospective clients that have agreed to communications links that go directly to your resources. That way, you have more control over whether you’re reaching the right people instead of hoping that they’ll stumble across you. Just be sure to keep your contacts organized by the practice areas and topics that are most applicable to their needs.

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3 Metrics

Three Metrics Technopreneurs Must Track for Success

Most Technopreneurs don’t define success. They define what success is not.

Instead of focusing on the things they can control to build the tech business they want and make the money they want, they view success as eliminating sources of stress and aggravation.

In other words, “Success is when I don’t have to do A, B and C anymore.”

Most of the Technopreneurs I talk to are in the lifestyle business. I say that without any of the negative connotations of the idea. It’s not that they want to check out, or work occasionally. They want to do meaningful work and have a comfortable life without working 100 hours per week.

This attitude or approach will not help you scale your business from $1M to $5M.

Of course, there are a few who have visions of building an empire.

In either case, you need to define what success means for you and your business before you can think about how to achieve it and measure it.

The number one metric used by Technopreneurs to measure success is, “Did I survive today?”

Not very scientific. And not very useful.

There are three core metrics that every law firm – regardless of goals, regardless of size – should be paying attention to every month.

Metric 1: Lead Flow

You could be the best Tech company in your territory (or the world), but if nobody is knocking on your door, it won’t matter. Because you won’t get paid.

Every Technopreneurs needs to meet with a certain number of qualified prospects in order to acquire a certain smaller number of clients. Without sufficient lead flow, you can’t build the business you want.

Whether you want to be a lifestyle Technopreneurs or an empire builder, you need enough lead flow to produce the right clients that help you make more money (and work less, because you can charge more with more leads coming in).

That’s why marketing is so important. Without marketing, there aren’t enough leads. Never forget that your leads today are your income tomorrow.

Your Action Plan:

1. Make lead flow a priority.

2. Find out where the good leads are coming from and develop a plan for finding more leads. (Need help? Our Tech Business Growth team can point you in the right direction:)

3. Every month, make sure you know how many leads are coming in. This should be on your score board.

Metric 2: Cash Flow

Cash is king. You can’t exist, much less grow your business unless you have cash flow.

If you’re always in a cash crunch, always running up the “down” escalator, you’ll just get exhausted and burn out.

You need to watch your cash flow. Know your expenses. Know how much you have to pay and when. Fix your collections issues by right-sizing your retainers, and not taking on clients who’ll stiff you later.

Create a plan for increasing cash on hand to minimize or eliminate outstanding invoices. You can have a multimillion dollar firm and go bankrupt if you don’t have a handle on cash flow. Fix it.

Your Action Plan:

1. Understand exactly what you’re spending each month

2. Create a forecast for when you’ll get paid, what. Update it monthly and look for trends

3. Use this to adjust your strategy for pricing and collecting retainers

4. Set a target for cash on hand, and use these levers to get there within a year

Metric 3: Average deal size

One of the most underused strategies for creating a tech business, whether you want to increase profits or free time, is the deal size lever. Maintaining the right average deal size (and margins) is critical to making money by working less.

Most Technopreneurs don’t charge more or push for high value/margin deals because of fear … fear of losing business because they increase their rates. They end up playing the commodity game.

They seldom understand the difference between market expansion and market share game. Let alone market position.

This is the result of an imaginary competition among tech businesses. In reality, increasing your charge rate is much easier than you think. The reality is much different. If you’re afraid of increasing your fees, it means that you’re fishing in the wrong pond.

By raising them you’ll immediately start getting rid of bad-fit clients, and signaling to premium-paying clients that you aren’t a commodity.

I’ve written on this extensively elsewhere, but the bottom line is this: the biggest barrier to increasing fees is YOU, not the clients.

Your Action Plan:

1. Make a decision not to compete on price. Now promise yourself. Write it down. It sounds trivial, but it’s not. Until you truly decide and take action on it, it’ll be a vague idea. Or, you’ll back off at the first sign of resistance from a cheap prospect (when the right answer is, “next please”).

2. Commit to finding premium-paying clients (markets). Create a marketing plan to find them (again, our Business Growth team can help you with this if you’re unsure where to start).

3. Set targets for you average fee in 90 days, 180 days, and next year

4. Track your average deal size (and margins) every month. Are you on target?

All Three Metrics Work Together

If your lead flow is strong, you’ll have the confidence to ask for money upfront.

If you have more money up front, you have better cash flow, and you’ll have the confidence to increase your charge rate (and tweak pricing).

Even if you have very few leads, terrible cash flow and a low average fee, you can still achieve your goals. Start paying attention to all three metrics – and commit to improving all three metrics – and you’ll step onto the up escalator.



P.S. Whenever you’re ready… here are 3 ways I can help you grow your tech business :

1.  Grab a free copy of useful stuff that can help you grow your tech business. More in our blog.

4 Ways to Position Your Tech Business to Attract More Clients Click here.

3 Mistakes to Avoid In Your Tech Business To Grow Revenue Click here.

2.  Schedule a 15 Minute assessment call with us – Click here.

We have worked with a bunch of tech companies and have offered them systems, strategies and coaching to attract and convert clients. We help you install sales and marketing systems that automate stuff and help flood leads and drive higher revenues and margins. Talk to us.

3   Join our Implementation Program and be a Case Study

I’m putting together a new coaching case study group at Techcelerate this month… stay tuned for details. If you’d like to work with us on your client-getting and scale plans… just reply to this message and put “Case Study” in the subject line.

Life is short. Take action and grow. Best Wishes.

How I Teach Technoprenuers to Act Like Fortune 500 Tech Shop?

Teaching Technopreneurs running a $3M tech shop to act like Fortune 500 Silicon Valley enterprise is less of a business switch and more of a mental adjustment.


It’s the same story almost every time I talk to a Technopreneur who runs a small/ mid-tier Cloud, a Big Data or CyberSecurity company.


They are struggling to grow, they are taking every meeting with any potential client they can get, they end up with awful clients, and although they have confidence in their abilities and service, they don’t have a clear direction of where to go next.


The first thing I tell them to do is to stop chasing business. The second thing I tell them to do is to treat their firm like what it is: a business selling a service to another B2B business or a consumer who buys a thousand things a year.

“You’re not as different as you think you are.”

Technopreneurs I talk to almost universally treat their firms as some entity that is separate from the world of business. I get it, I have been in this industry for ages, and the amount of tradition, rules, education path, and history behind the tech industry makes it seem like it’s less of an industry and more of a collection of like-minded professionals.


But the truth is, tech firms operate in the exact same environment as every other business. Just ask the clients.


One of the first hard conversations I have to have with a Technopreneur who wants to improve their business metrics, is that their clients are used to interacting with services and businesses in a very specific manner.


People are being bombarded with the latest marketing mix from massive corporations, to local businesses in all aspects of their personal and professional lives. Although the methods may change with the ebb and flow of technology and research, people have become accustomed to personalized and immediate access to brands and information.


The hard-hitting revelation to Technopreneurs is that although their services are specialized, pricy, and important… they are just that: services for other businesses who buy a thousand things a year. The same methods of growing a tech firm in 1998 just aren’t going to cut it for today’s short attention span consumers.

Blissful ignorance isn’t the norm.

I’m not saying people are less likely to pay attention to information than they were 30-40 years ago when handshakes sold tech services, in fact I’m saying quite the opposite. The short attention spans, and the marketing that caters to those spans, exist because buyers are ravenous about information.


Services are no longer assumed useful just because there’s another tech firm with a few extra years of experience standing behind brand. In fact, we’ve moved far beyond the ‘trust but verify’ stage of marketing into the realm of distrust until proven otherwise. People do their own research today for everything they consume, and the firms that still don’t have a modern online presence boggle my mind.


I was talking to a tech firm just the other week that had a potentially multi-million dollar revenue client referred to them by another firm and they lost that client because their website looked like a mouse rolled across a keyboard when their developer stepped away from their laptop.


A poor website broke the holy grail of new clients – a referral. If evidence of a poor web presence breaking the cornerstone of tech everywhere isn’t enough evidence to show that firms need to catch up with modern marketing, then it looks like the firms that do get it are going to have their pick of the litter.


How firms can borrow from the Fortune 500

We’ve established that the business who need tech products or services are the same consumers who buy from hundreds of other companies and that they will have the same general process for acquiring services and products. Naturally, Technopreneur who want to appeal to today’s buyers need to borrow some of the strategies from successful multi-billion dollar tech enterprises.


Here’s what I tell tech firms who need to grow:

  1. Know exactly who you want to walk through your door. A mid-size firm should know the demographics and the case types of their best clients. One of the first things I tell a firm to do is to stop chasing potential clients they don’t actually want and focus on discovering potential clients that will set the firm up for success. Creating fictional buyer personas, or ideal client personas, is a great way to know who to look for.
  2. Don’t sink your time into marketing. Technopreneurs think that they have to split their time between attracting new clients and working with current clients. I say that they didn’t spend years in the tech industry to become marketers, and marketing is changing at light speed (way faster than the tech you MUST stay on top of). Find a way to have an expert run a successful marketing strategy for you, and then focus on representing your clients and providing quality service.
  3. Interact personally with your potential clients and don’t wait until they are in your office. Consumers are used to getting the service they need from the comfort of their favorite chair at home. This only raises the barrier to getting a potential client into your office. Interact with your ideal client groups before they ever set foot in your office. Run webinars, post frequently on social media, and give your potential clients a library of videos so that they can feel like they are getting to know you. After all, you can find a video on just about any company outside of the tech industry.
  4. Set goals and measure everything. Running a tech firm is a business, and it wouldn’t make sense for a business to be throwing money at initiatives without any idea if they will work. Tech firms should measure every marketing activity and Technopreneurs should have a solid grasp of what their marketing strategy is doing, what their KPIs are, and how their marketing mix is currently performing. On any given day, Technopreneurs should be able to look up their current return on their marketing spend and at the same time, understand the trend of the strategy as a whole.


That’s they way Technopreneurs should shift their thinking and start acting like Fortune 500 Tech shop.


Are you ready?



P.S. Whenever you’re ready… here are 3 ways I can help you grow your tech business :

1.  Grab a free copy of useful stuff that can help you grow your tech business. More in our blog.

4 Ways to Position Your Tech Business to Attract More Clients Click here.

3 Mistakes to Avoid In Your Tech Business To Grow Revenue Click here.

2.  Schedule a 15 Minute assessment call with us – Click here.

We have worked with a bunch of tech companies and have offered them systems, strategies and coaching to attract and convert clients. We help you install sales and marketing systems that automate stuff and help flood leads and drive higher revenues and margins. Talk to us.

3   Join our Implementation Program and be a Case Study

I’m putting together a new coaching case study group at Techcelerate this month… stay tuned for details. If you’d like to work with us on your client-getting and scale plans… just reply to this message and put “Case Study” in the subject line.

Life is short. Take action and grow. Best Wishes.